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May 6, 2014
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Call Center Agent – Royal Jordanian Airlines

Main Duties:

Servicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ services
Delivering service quality to the highest level
Issuing all passenger e-tickets and other customer documentation, to complete all customer bookings accurately.
Maintain all operational aspects, which include no show actions, complaint handling, supplier communication, pre departure issues. In order to provide a seamless RJ booking service for passengers.
Liaise with the Call center Operations Manager and supervisor to manage effective rosters to ensure that the Call Centre is sufficiently staffed to cope with required demand. 
Using initiative to continually recommend improvements to overall running of the Call Centre operation.
Job Details Posted Date: 2019-12-22 Job Location: Amman, Jordan Job Role: Sales Company Industry: Airlines Monthly Salary: US $500 Preferred Candidate Career Level: Entry Level Nationality: Jordan Degree: Bachelor's degree

Main Duties:

  • Servicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ services
  • Delivering service quality to the highest level
  • Issuing all passenger e-tickets and other customer documentation, to complete all customer bookings accurately.
  • Maintain all operational aspects, which include no show actions, complaint handling, supplier communication, pre departure issues. In order to provide a seamless RJ booking service for passengers.
  • Liaise with the Call center Operations Manager and supervisor to manage effective rosters to ensure that the Call Centre is sufficiently staffed to cope with required demand. 
  • Using initiative to continually recommend improvements to overall running of the Call Centre operation.

Job Details

Posted Date: 2019-12-22
Job Location: Amman, Jordan
Job Role: Sales
Company Industry: Airlines
Monthly Salary: US $500

Preferred Candidate

Career Level: Entry Level
Nationality: Jordan
Degree: Bachelor’s degree
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