December 31, 1969

Helpdesk Assistant – Save the Children Jordan


The program helpdesk will be responsible to support and provide Food Vouchers program beneficiaries with all the needed information by documenting all their requirements, clarification and cases in order to share it with FVP staff.


Support the delivery of effective Programs, in both development and humanitarian contexts, by:

  • Support the Implementation of all Livelihood project activities based on the program objectives and intermediate results reflected in the detailed implementation plan.

  • Carry the hotline calls responsibility and react with the needed responses.

  • Respond to all the beneficiaries’ clarification and cases by answering their calls and meet them if needed.

  • Document all the beneficiaries’ cases, requests and feedback in official records and advise the field staff on appropriate action. Document and Share all the updates and changed information regarding the beneficiaries record with the Data entry staff in order to update the records.

  • Assist in Data entry process by verifying all the received IDs from the beneficiaries with the DB and categorize them based on the situation.

  • Deal with the beneficiaries’ records confidentially and professionally.

  • Ensure that the Livelihood program is implemented in ways that are responsive to communities and beneficiaries, in line with SC’s principles, values and strategic plan and compliant with SC’s procedures.

  • Expert in excel sheet and have sufficient knowledge in excel function.

  • Issue all related reports such as distribution reports, narrative reports, help desk report.

  • Develop DB and filing system.

  • Support the field staff in all activities if needed.

  • Keeps track of source documents received and maintains hard copy files.

  • Follow up with field staff to collect data, provide lists, forms, prepare source documents.

  • Identify and interpret data through process of data cleaning and checking for accuracy.

  • Keep and make available participants records per program and region in excel sheets when required as indicator.

  • Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of crisis or emergency.

  • Any other tasks assigned by the program Manager. 

Job Details

Posted Date: 2019-12-23
Job Location: Amman, Jordan
Job Role: Support Services
Company Industry: Non-profit Organization

Preferred Candidate

Career Level: Mid Career
Nationality: Jordan
Degree: Bachelor's degree
December 31, 1969

Senior Community Health Officer – IRC International Rescue committee

Background/IRC Summary: 

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

Since 2007, IRC has worked with refugees and other vulnerable populations in Jordan.  IRC’s programs in Jordan focus on urban interventions in the north that address gender-based violence specifically violence against women and girls for Syrian refugees and host community members as well as reproductive health care to Syrian refugees through two clinics based in Ramtha and Mafraq.  Since January 2013, IRC also carries out Child Protection programs in Syrian refugee camps, providing specialized services for the identification, support and protection of unaccompanied children (UAC) and other children at risk.


Job Overview/Summary: Under the direct supervision of the Community Health Manager and technical guidance from the Health Coordinator, the primary function of the Senior Community Health Officer (SCHO) will include implementation and oversight of the Community Health officers (CHO) and Community Health Volunteers (CHVs). The Senior Community Health Officer will build the capacity of the community health staff and volunteers and make sure the project is running as planned.

Major Responsibilities:

Implementation of Program:

  • Review program materials and update detailed work plan, movement plans, monitoring plan, and procurement plans as needed.

  • Provide regular support to the CHVs throughout Northern Jordan.

  • Ensure the team follows up on referrals of patients to verify if they accessed care.

  • Develop strong relationships with community leaders, CBOs and other stakeholders operating in the districts, provide updates of activities and develop areas of collaboration to address programmatic gaps and strengthen program impact.

  • Support recruitment and training of community health officers and volunteers.

  • Schedule regular site visits for monitoring and supervision to ensure quality of services, accurate data collection and tracking of community health activities

  • In coordination with the Community Health Manager, develop all project documents including; monitoring plans, supervision checklists, program work plans, risk and issue management, program spending plans and procurement plans

  • Develop project communications plan and conduct regular project meetings to review progress, conduct on track, off-track assessments and submit report to the Community health manager

  • Establishment of an effective referral system, ensuring continuity of care for acute and emergency cases.

  • Provide regular updates to the IRC security and operations team on any potential risks or issues in the communities

  • Attend health coordination meetings as requested by Community Health Manager.

  • Support research studies that are conducted with the IRC Jordan programs.



  • Directly supervise three Community Health officers and 100+ CHVs.

  • Coordinate closely with Mafraq mobile clinic, Zaatari camp clinic, Azraq camp clinics, Mafraq fixed clinic, Irbid fixed clinic and Ramtha fixed clinics for support.

  • Ensure that all staff, program, or other issues are quickly and properly addressed, raising them to the Community Health Manager as needed.

  • Arrange regular check in meetings to discuss key operational, budgetary, and indicator updates and address any challenges.

  • Conduct regular visits to the catchment sites and support the community health team.


Community health data and M+E

  • In coordination with the Community Health Manager and M&E team, ensure proper data collection, monitoring, evaluation and reporting tools are in place and being used in a timely and effective manner.

  • Provide data to Health Data Unit at the beginning of each month, assist with monthly data analysis, and take action as appropriate.

  • Submit weekly updates to Community Health Manager on the CHVs progress.


Monitoring and reporting

  • Participate in evaluation of individual and overall mobile clinic performance through various tools including monitoring visits, activities evaluations, and feedback forms.

  • Oversee data collection and analysis of CHV reports on activities and community needs.

  • Develop required reports on CHV performance and effectiveness, based on evaluations.

  • Oversee community health staff performance and give necessary feedback



Key Working Relationships:


Position Reports to:  Deputy Community Health Manager

Position directly supervises: Community health officers, Community health volunteers 

Indirect Reporting: Community Health Manager, Health Coordinator

Other Internal and/or external contacts.


Senior Health officers of the fixed clinic.

Deputy Health Manager

Senior Health Information Management Officer

Deputy Health Manger - operations


External: Health working group and coordination forums in Jordan    

Job Details

Posted Date: 2020-01-05
Job Location: Mafraq, Jordan
Job Role: Medical, Healthcare, and Nursing
Company Industry: Non-profit Organization

Preferred Candidate

Career Level: Mid Career
Nationality: Jordan
Degree: Bachelor's degree
December 31, 1969

Waste to Positive Energy Project Manager – ACTED

Job Purpose:

The Project Manager, under operational guidance of the Area Coordinator, is responsible for ensuring the overall success of ACTED’s Waste to Positive Energy (WtPE) project within the time and resources allocated. The Project Manager oversees field operations and ensures effective and timely completion of activities, delivery of quality outputs and achievement of outcomes with maximum impact for beneficiaries. The Project Manager supervises the project staff in day to day management of all aspects of the WtPE project and liaises with relevant internal departments and external partners and project stakeholders.

Project Details:

As part of GIZ’s Waste to Positive Energy program running since 2015, GIZ has collaborated with various municipalities to improve solid waste management practices and promote recycling. The project aims at strengthening the resilience of civil society and local institutions, while creating income generating opportunities for vulnerable Jordanians and Syrian refugees involved in labor intensive material recovery and processing activities. The project aims to a positive impact on the environment and health of municipal residents, while reducing social tension between Jordanians and Syrian refugees that are jointly engaged in all project activities. In order to support GIZ’s WtPE program with a strong accountability mechanism throughout 2020, ACTED proposes to implement the following activities in 8 municipalities across 4 governorates in Karak, Madaba, Irbid (Al Taybeh, West Irbid, Wasatiyyeh, Ramtha, Irbid) and Balqa (Deir Alla):

1. Complaints mechanism, comprising a confidential phone line, spot checks, complaints boxes, and in-person walk-in hours, through a mobile helpdesk

2. Monthly Dialogue Forums in each municipality, ensuring participation of host community and Syrian refugees and raising awareness on recycling systems and waste disposal. The dialogue platforms serve as a common and inclusive space for exchange among different community groups and are meant to strengthen awareness of resource-efficient waste management and its importance to health and hygiene

3. Post-employment referrals, where interested beneficiaries will be referred to other GIZ projects in the target locations as well as to ILO employment centers for further employment counselling and support

The project will target 1,800 beneficiaries through the Complaints Response Mechanism and 32 groups, each comprising 20 members, through the dialogue forums. ACTED will work with 8 municipalities and at least 5 community based organisations (CBOs) across the governorates. This project will require a high degree of coordination and external engagement by the Project Manager in order to be implemented effectively, building good working relationships with all stakeholders.


To ensure the overall success of the project, and seeing that outputs are delivered on time, on scope, on budget, within acceptable quality levels, and in line with donor requirements and based on beneficiary 

Duties and Responsibilities:

1. Programming

1.1 Project Planning

a) Develop overall project implementation strategy (incl. the transition/phase out strategy), systems, approaches, tools, and materials;

b) Identify and plan technical skills and requirements to implement the project as per relevant standards;

c) Develop the Work Breakdown Structure (WBS) to organize the various project deliverables and the work required to complete them into smaller and more manageable parts (work package);

d) Create the work schedule by sequencing the work packages and related tasks;

e) Prepare the work plan, which brings together the WBS and the schedule, to serve as a comprehensive and detailed model map for the successful implementation of the project;

f) Participate in project kick-off and end of project transition planning meetings, under the guidance of PD, and follow-up on the project-related action points originating from these meetings.

1.2  Project Implementation Follow-up

a) Control the work plan, monitor the implementation status of the project and update the project progress on a daily basis;

b) Document implementation progress and challenges by regularly updating the Project Management Framework (PMF) and sharing it with area coordination;

c) Operate following the “do no harm principles” in order to ensure projects are safe for communities;

d)  Anticipate and mitigate risks and issues, and trouble-shoot any unforeseen challenges during the project implementation;

1.3 Documenting and Compliance

a) Ensure project records and documents are adequately prepared, compiled and filed according to ACTED procedures and donor specific procedures;

b)    Ensure staff awareness of, and respect of, ACTED’s code of conduct, FLATS procedures and donor requirements.

1.4 Beneficiary Engagement and Accountability

a) Ensure project staff treat all beneficiaries with respect and without any distinction or discrimination

b) Oversee the appropriate, achievable and acceptable selection of project beneficiaries;

c) Develop a communication strategy with communities

Ensure that ACTED’s Complaints and Response Mechanism is communicated to target communities and solve complaints related to the project in coordination with the AMEU

1.5 Internal, External Coordination and Stakeholder Engagement

a)    Organize regular project coordination meetings with the project team;

b)    Participate in Bi-Weekly Area Meetings (BAMs)

c) Support, facilitate or undertake communication and liaison activities to actively consult and involve beneficiaries, key informants, actors, partners and stakeholders in all stages of project design (liaising with the PD unit) and implementation;

2. Human Resource

a) Support HR in the management of cash for work (CfW) beneficiaries, in particular the applications for work permits and monthly validation for social security, following GIZ standard operating procedures (SOPs)

3. Logistics

a)  Participate in the procurement planning processes, launch procurements required for the project in a timely manner, and follow procurements closely in collaboration with logistics;

b)  Participate in effective fleet management through timely and reasonable vehicle requests;

4. Finance

a)  Participate in the review of the BFU, and forecast initial and regular costs and cross-check expenditures for projects activities;

b)  Forecast monthly cash requirements of the project and submit to Area Finance Office;

5.  Quality Control

a)    Participate in AMEU planning processes and actively support the delivery of AMEU activities in line with the project AME framework and AME Manual;

b) Undertake regular field visits to provide technical guidance and supervision as well as regularly monitor the progress of project activities;

c) Discuss, plan and deliver appropriate corrective actions, including based on AME findings and recommendations;

6. Grant Management

a) In close collaboration with the Project Development Unit, manage contractual obligations and ensure the adherence to donor procedures;

b) Report regularly on project activities, challenges and indicators through monthly submissions of the PMF and PM report;

c) Contribute to drafting of (external) project progress reports, ensuring the quality and accuracy of technical information provided;

Job Details

Posted Date: 2019-12-22
Job Location: Mafraq, Jordan
Job Role: Community Services
Company Industry: Non-profit Organization

Preferred Candidate

Career Level: Management
Nationality: Jordan
Degree: Bachelor's degree
December 31, 1969

Mental Health and Psychosocial Support (MHPSS) Head of Department (HoD)/ Native Arabic Speaker – Action Against Hunger – Action Contre La Faim (ACF)

Objectives of the post

To establish and maintain the quality, relevance, and measured scale of the Action Against Hunger MHPSS strategy and programs in Jordan for Syrian refugees and vulnerable Jordanian households in conformity with Action Against Hunger and international standards and national policies

Mission 1: Contribute to defining the country strategy as well as the strategy and positioning of the MHPSS department:
- Promote and foster an understanding within the field teams of the humanitarian and development situation regarding MHPSS in the context of intervention, and its continuous, systematic, and thorough monitoring

- Analyse the MHPSS humanitarian and development situation at Jordan level

- Disseminate information gathered and analysed both internally and externally, including from and with regional and headquarters staff

- Produce, review, and oversee the quality realisation of the mission’s MHPSS sectoral strategy document in line with Action Against Hunger international and national frameworks and with strong integration of cross-cutting issues (including but not limited to gender, protection, environment, and DRR / DRM)

- Contribute to the definition and (re)orientation of the Jordan country strategy, annual operational plan, and the Action Against Hunger regional and global MHPSS sectoral strategies

- Integrate MHPSS programming with other technical sectors as opportunities and synergies arise (WaSH, FSL, Nutrition / Health)

- Contribute to the technical and operational advocacy strategies of the mission, region, and headquarters in line with the advocacy objectives defined in the Action Against Hunger reference documentation

- Identify the subjects for sectoral advocacy specific to the mission in collaboration with the DCDP
Mission 2: Coordinate the identification of needs and formulation of project proposals
- Coordinate the identification of MHPSS humanitarian and development needs sensitive to cross-cutting issues such as gender and environmental considerations

- Contribute to the identification of funding opportunities and inroads for donor relationship development, ensuring in collaboration with the DCDP that there is an exchange of technical information with the funding agencies identified

- Participate in visits by funding agencies whenever requested by the DCDP or Field Coordinator

- Produce the MHPSS sections of project proposals in accordance with the formats and deadlines of funding agencies and make a substantial contribution to general and cross-cutting sections of proposals
Mission 3: Technically oversee the implementation of programmes/projects
- Validate the key stages and the methodologies of the MHPSS standalone and integrated projects being undertaken (timetables, baseline/midterm / endline surveys and assessments, technical studies, calls for tender, specifications, community approaches, internal and external evaluations, amongst other elements)

- Provide direct and remote technical support to MHPSS Programme Managers on MHPSS and cross-cutting issues (especially gender), whilst alerting or sharing information with the Field Coordinator

- Work closely with the MEAL team to ensure that MEAL systems are in place to measure the outputs, outcomes, and impacts of MHPSS programmes; lead the integration of learning/findings from MEAL results into projects and programmes

- Validate in a timely fashion the MHPSS sections—and make a substantial contribution to general and cross-cutting sections—of internal and external reports, as well as amendments to projects, with contributions by field teams
Mission 4: Ensure quality and cost-effectiveness of MHPSS intervention at country level

- Ensure the technical conformity of MHPSS programmes with international rules, approaches, and technical standards, and the Action Against Hunger framework documents and technical works

- Boost the overall standard of implementation of projects in order to maximise their impact

- Ensure, by use of Action Against Hunger-specific monitoring (project quality, field visits, external audit, etc.) that global norms and national standards guiding humanitarian and development interventions are respected

- Issue and follow up on technical recommendations for the improvement or maintenance of MHPSS programme quality

- Lead by example as an active contributor to advancing Action Against Hunger’s gender mainstreaming efforts and gender-equitable approach throughout MHPSS programming and teams

- Alert the DCDP and the Regional Technical Advisor to all major difficulties encountered in applying necessary recommendations and/or adaptations to MHPSS programming, and suggest solutions and ways forward

- Alert the DCDP and advice on precautionary measures to be taken in case a major risk to public health is foreseen or identified

- Promote external and internal evaluations of projects, in line with Action Against Hunger’s evaluation policy

- Promote transparency and ethical standards in projects by highlighting complaints/grievance procedures, particularly in respect of the beneficiary population

- promote safety measures for both staff and the wider population in the implementation of MHPSS projects (work sites), in collaboration with the Programme Managers, Field Coordinators, and the Logistics Department
Mission 5: Ensure the active participation of Action Against Hunger in national sectoral coordination and technical forums and develop sectoral partnerships
- Represent Action Against Hunger in sectoral coordination at national and sub-national levels (sectoral and/or cluster) and with technical authorities

- Define Action Against Hunger’s contribution to the various action plans in the MHPSS sector

- Lead technical communications concerning MHPSS programming in liaison with the DCDP and Field Coordinators

- Promote sectoral and synergetic/complementary partnerships (with civil society, NGOs, authorities, the private sector, and other relevant entities), and enhance the capacity of partners on MHPSS
Mission 6: Team management
- Manage, in either a functional or hierarchical manner (depending on the staff), Action Against Hunger Jordan’s MHPSS personnel

- Evaluate the technical performance of all MHPSS team members (such as Programme Managers, Psychologists, Psychosocial Workers)

- Develop MHPSS competence throughout the mission

Job Details

Posted Date: 2020-01-04
Job Location: Amman, Jordan
Job Role: Community Services
Company Industry: Non-profit Organization
Monthly Salary: US $4,000

Preferred Candidate

Career Level: Director/Head
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Master's degree