Organizational context (where the job is located in the Organization)
Since beginning of the unrest in Syria during 2011, Jordan has received more than one million Syrians fleeing the conflict. Although officially Jordan’s borders are open to Syrian refugees, the number of refugees being allowed to enter Jordan is being controlled. The Jordanian government, international humanitarian agencies and the Jordan Red Crescent together with its partner IFRC continue to work tirelessly to provide humanitarian assistance to incoming refugees, but these efforts requires not only financial contributions but qualified and competent human resources to manage the CEA activities and coordinate its activities within IFRC, JRCS and other stakeholders.
JRCS is implementing the multi-country MADAD Programme funded by the EU Trust Fund. Social Cohesion development through Community Projects Development is one of a major component of this action. The MADAD initiatives primarily targeting the Syrian refugees in the host communities as 80% of the Syrian refugees are living in the host communities. At the same time, the programme is targeting vulnerable Jordanian host families too. This position will primarily responsible to coordinate the beneficiaries related to community engagement activities e.g. community development projects. The CEA Officer will in-charge of beneficiary selection, coordination and required follow up, management of beneficiary database and records in coordination with the database officer. In addition, this position is also responsible to develop and manage a functional relationship and collaboration with local actors e.g. local authorities, government departments, I/NGOs, CBOs, CSOs and other influential actors. S/he is responsible to maintain close contact with JRCS team/volunteers and provide technical support in CEA areas. Reporting and documentation on CEA activities are is one of her/his key roles.
The CEA Officer is responsible to ensure beneficiary engagement and accountability, protection of beneficiaries’ data, information and transparency to the IFRC/MADAD programme to meet the dual delegacy requirement. This position is also responsible for management of beneficiary complaints, feedback mechanisms and to support refugees and vulnerable host families through home visits. The CEA Officer together with JRCS staff and volunteers will keep records and statistics of all communication and phone calls from the programme beneficiaries. She/he will provide all information regarding complaints received to the IFRC Delegate/Programme Manager and will follow up with beneficiaries as needed and as advised her/his supervisor. The CEA Officer will work closely with concern Delegate, Programme Manager, Livelihoods Officer, PMER Officer, IT & Database Officer and the JRCS Livelihood Officers and volunteers and establish good relationship with beneficiaries.
Job duties and responsibilities
The CEA Officer is responsible for the following tasks:
Duties applicable to all staff
1. Actively work towards the achievement of the Federation Secretariat’s goals
2. Abide by and work in accordance with the Red Cross and Red Crescent principles and Code of Conduct
3. Perform any other work-related duties and responsibilities that may be assigned by the line manager
4. Be professional, reporting on time to work, maintaining confidentiality
|Job Location:||Amman, Jordan|
|Job Role:||Support Services|
|Company Industry:||Non-profit Organization|
|Career Level:||Mid Career|
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