Operation Manager

, Operation Manager
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, Operation Manager

Operation Manager

The role holder is responsible for Serves customers by planning and implementing call center strategies and operations; improving systems, processes and managing staff.

·      Oversee multiple client engagements to ensure successful and timely delivery of BPO services

·      Leverage BPO functional process expertise to enhance quality of day-to-day service delivery

·      Support Sales/ BD team in translating customer required them into proposals and play a key role in sales pitching as a process expert

·      Manage a pool of team leads and agents to deliver services on client engagements

·      Track and assess resource performance and take necessary actions to improve efficiency

·      Work closely with process re-engineering, process migration and automation experts to improve and enhance service delivery

·      Define L1 support processes, SLAs, standards, and tools, and L2 escalation processes and procedures

Job Details

Posted Date: 2021-07-05
Job Location: Alqasim, Saudi Arabia
Job Role: Administration
Company Industry: IT Services

Preferred Candidate

Career Level: Mid Career
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