Operation Manager

, Operation Manager
Post CV 100% Free to the UAE!

We are free of charge but before you start please donate $5 to help others! Help us. Make a Difference.

Helping others is the first step in making the world a better place and improving the lives of those who aren’t as lucky as you. But it’s also shown to bring about a wealth of benefits for those who choose to help and might just be the key to happiness! We are helping all over the world.

, Operation Manager

Operation Manager

The role holder is responsible for Serves customers by planning and implementing call center strategies and operations; improving systems, processes and managing staff.

·      Oversee multiple client engagements to ensure successful and timely delivery of BPO services

·      Leverage BPO functional process expertise to enhance quality of day-to-day service delivery

·      Support Sales/ BD team in translating customer required them into proposals and play a key role in sales pitching as a process expert

·      Manage a pool of team leads and agents to deliver services on client engagements

·      Track and assess resource performance and take necessary actions to improve efficiency

·      Work closely with process re-engineering, process migration and automation experts to improve and enhance service delivery

·      Define L1 support processes, SLAs, standards, and tools, and L2 escalation processes and procedures

Job Details

Posted Date: 2021-07-05
Job Location: Alqasim, Saudi Arabia
Job Role: Administration
Company Industry: IT Services

Preferred Candidate

Career Level: Mid Career
0 0 votes
Article Rating
Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments