The Project Officer supports the Project Manager of ACTED’s Waste to Positive Energy (WtPE) project to ensure the overall success of the project within the time and resources allocated. The Project Officer oversees three field teams, each comprising two field monitors, and helps to ensure the effective and timely completion of project activities in accordance with ACTED and GIZ standard operating procedures (SOPs).
As part of GIZ’s Waste to Positive Energy program running since 2015, GIZ has collaborated with various municipalities to improve solid waste management practices and promote recycling. The project aims at strengthening the resilience of civil society and local institutions, while creating income generating opportunities for vulnerable Jordanians and Syrian refugees involved in labor intensive material recovery and processing activities. The project aims to a positive impact on the environment and health of municipal residents, while reducing social tension between Jordanians and Syrian refugees that are jointly engaged in all project activities. In order to support GIZ’s WtPE program with a strong accountability mechanism throughout 2020, ACTED proposes to implement the following activities in 8 municipalities across 4 governorates in Karak, Madaba, Irbid (Al Taybeh, West Irbid, Wasatiyyeh, Ramtha, Irbid) and Balqa (Deir Alla):
1. Complaints mechanism, comprising a confidential phone line, spot checks, complaints boxes, and in-person walk-in hours, through a mobile helpdesk
2. Monthly Dialogue Forums in each municipality, ensuring participation of host community and Syrian refugees and raising awareness on recycling systems and waste disposal. The dialogue platforms serve as a common and inclusive space for exchange among different community groups and are meant to strengthen awareness of resource-efficient waste management and its importance to health and hygiene
3. Post-employment referrals, where interested beneficiaries will be referred to other GIZ projects in the target locations as well as to ILO employment centers for further employment counselling and support
The project will target 1,800 beneficiaries through the Complaints Response Mechanism and 32 groups, each comprising 20 members, through the dialogue forums. ACTED will work with 8 municipalities and at least 5 community based organisations (CBOs) across the governorates. This project will require a high degree of coordination and external engagement by the project team in order to be implemented effectively, building good working relationships with all stakeholders.
Support the Project Manager to ensure the overall success of the project, seeing that outputs are delivered on time, on scope, on budget, within acceptable quality levels, and in line with donor requirements and based on beneficiary needs.
Core Duties and Responsibilities:
1. Line management of 3 field teams, each comprising two field monitors
2. Support the PM in external engagement with municipalities and CBOs
3. Support the PM to implement and oversee the ACTED / GIZ complaints mechanism
4. Support the PM to implement and oversee the ACTED / GIZ dialogue forums
1. Ensure that all resources are in place for the effective operation of the ACTED / GIZ confidential hotline and helpdesk
2. Ensure that beneficiaries are aware of the hotline and helpdesks, through the use of business cards and leaflets, distributed at municipality offices, helpdesks, and during orientation sessions at the start of each CfW rotation
3. Review the complaints / feedback log on a weekly basis and when requested by the PM/AO
4. Ensure, in coordination with the PM and AMEU, that complaints are referred to GIZ in a timely manner and in accordance with project SOPs
5. Monitor the operation of the ACTED / GIZ helpdesk in 5 different locations
6. Support the PM to foster positive working relationships with CBO representatives, where the helpdesk takes place, and ensure that proper documentation is in place with each CBO (e.g. MOU, SOPs)
7. Monitor the implementation of focus group discussions (FGDs) with beneficiaries, upon the completion of CfW cycles, ensuring that all groups follow the materials / guidelines provided GIZ and that FGD reports are submitted on time
8. Ensure that lessons learned from the field teams, hotline, helpdesks, and focus group discussions are fed back to the PM on a regular basis
1. Support the PM is the formation of dialogue forums, where needed
2. Support the PM to foster positive working relationships with forums hosts (e.g. schools, community buildings, CBOs and cooperatives)
3. Support the PM to recruit and train team leaders / trainers for the dialogue forums, in coordination with municipalities and community groups
4. Oversee the monthly payments to the team leaders / trainers (compensation) and for the group participants (transport) in accordance with GIZ SOPs and ACTED procedures
5. Monitor the schedule and quality of work of the field teams, each comprising two field monitors, to ensure that all dialogue forums are implemented according to GIZ SOPs
6. Ensure that activity plans and implementation plans are in place for each municipality, to be drafted by team leaders / trainers with the support of ACTED field monitors
7. Support the PM to ensure that all materials required for the dialogue forums are in place, in coordination with GIZ and ACTED logistics and finance teams
8. Follow up with ACTED field monitors to ensure that dialogue forum reports are submitted by the team leaders / trainers in a timely manner and are well documented by ACTED
9. Participate in the monthly project recap sessions, to discuss project progress, address potential bottlenecks and define lessons learned that will have a positive impact on the future implementation
10. Cooperate with ACTED AMEU to ensure that all project activities, including dialogue forums, are well monitored according to the agreed AME framework
Project planning / reporting:
• Support the PM to prepare the work plans / schedules for the field teams
• Support the PM to prepare the Project Management Framework (PMF) on a monthly basis and to review the Budget Follow-Up (BFU) as requested
• Provide regular and timely updates on progress and challenges to the PM
• Support the PM to ensure that project records and documents, in particular documents that prove completion of activities (e.g. beneficiary lists, donation certificates, attendance sheets, etc.) are adequately prepared, compiled and filed according to ACTED procedures and donor specific procedures
• Participate in communication activities through the regular collection of pictures and stories related to project activities
• Operate following the “do no harm principles” in order to ensure projects are safe for communities
• Collect and apply appropriate lessons learned and best practices to current projects, and ensure these lessons learnt are pro-actively shared with supervisor, the AMEU and other team members to apply them in future project development processes.
Transparency and Inclusion:
• Support the appropriate, achievable and acceptable selection of project beneficiaries
• Adhere to the project communication strategy with communities so that factual, objective and actionable information is provided to project stakeholders
|Job Location:||Mafraq, Jordan|
|Job Role:||Community Services|
|Company Industry:||Non-profit Organization|
|Career Level:||Mid Career|
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