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May 6, 2014
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Service Desk Officer – Talentera

Do you want to make an impact and help transform people’s lives? At bayt.com we are committed to empowering people to lead better lives by providing them with the tools and information to build their lifestyle of choice. We are passionate about our services and seek to deliver the best experience for our customers. Not only are we devoted to our work and customers but most meaningfully to each other’s success. Learn more about bayt.com careers and how you can become part of our story!

Bayt.com  is looking for a highly motivated Service Desk Officer to provide user support and customer service on company applications and platforms. Troubleshoot problems and advise on the appropriate action.  
Responsibilities:

 


Responding to all customers queries via service desk tool, chat, email, or phone
Responsible for the verification for all teams queries and issues  
Diagnosing system errors and other issues 
Following up with internal teams/external customers to ensure full resolution of issues 
Running reports to analyze common complaints and problems  

Maintain a high response time in accordance with the company SLA.
advise the user on appropriate action  

follow standard service desk procedures  

identify and escalate situations requiring urgent attention  

Testing ad-hoc tickets and upload then to production 

Job Details Posted Date: 2019-12-26 Job Location: Jordan Job Role: Quality Control Company Industry: Internet/E-commerce Preferred Candidate Career Level: Entry Level Nationality: Jordan Degree: Bachelor's degree

Do you want to make an impact and help transform people’s lives? At bayt.com we are committed to empowering people to lead better lives by providing them with the tools and information to build their lifestyle of choice. We are passionate about our services and seek to deliver the best experience for our customers. Not only are we devoted to our work and customers but most meaningfully to each other’s success. Learn more about bayt.com careers and how you can become part of our story!

Bayt.com  is looking for a highly motivated Service Desk Officer to provide user support and customer service on company applications and platforms. Troubleshoot problems and advise on the appropriate action.  

Responsibilities:

 

  • Responding to all customers queries via service desk tool, chat, email, or phone
  • Responsible for the verification for all teams queries and issues  
  • Diagnosing system errors and other issues 
  • Following up with internal teams/external customers to ensure full resolution of issues 
  • Running reports to analyze common complaints and problems  
  • Maintain a high response time in accordance with the company SLA.
  • advise the user on appropriate action  
  • follow standard service desk procedures  
  • identify and escalate situations requiring urgent attention  
  • Testing ad-hoc tickets and upload then to production 

Job Details

Posted Date: 2019-12-26
Job Location: Jordan
Job Role: Quality Control
Company Industry: Internet/E-commerce

Preferred Candidate

Career Level: Entry Level
Nationality: Jordan
Degree: Bachelor’s degree
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