December 31, 1969

Call Center Agent – Royal Jordanian Airlines

Main Duties:

  • Servicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ services

  • Delivering service quality to the highest level

  • Issuing all passenger e-tickets and other customer documentation, to complete all customer bookings accurately.

  • Maintain all operational aspects, which include no show actions, complaint handling, supplier communication, pre departure issues. In order to provide a seamless RJ booking service for passengers.

  • Liaise with the Call center Operations Manager and supervisor to manage effective rosters to ensure that the Call Centre is sufficiently staffed to cope with required demand. 

  • Using initiative to continually recommend improvements to overall running of the Call Centre operation.

Job Details

Posted Date: 2019-12-22
Job Location: Amman, Jordan
Job Role: Sales
Company Industry: Airlines
Monthly Salary: US $500

Preferred Candidate

Career Level: Entry Level
Nationality: Jordan
Degree: Bachelor's degree
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