December 31, 1969

Business Support Assistant- IT – World Food Programme

KEY ACCOUNTABILITIES (not all-inclusive)
Act as a Single Point of Contact (SPOC) for IT service requests, incidents and problems.
Answering phone calls, emails, user’s questions/inquiries and advice user’s on getting the services and resolving IT problems.
Log all service requests, incidents, problems into the service desk system and maintain log of all requests and IT forms;
Assist in providing ICT technical support to end users and escalate to second and third IT support level as needed;
Follow up and provide feedback to the users on the pending IT service requests, incidents, and problems. Keep a proactive communication channel with the IT support team and users.
Follow up with service providers and vendors on relevant issues and problems, when required.
Provide daily, weekly and monthly reports of services and incidents. Generate customized reports as needed.
Assist in preparing and updating user guide manuals, operation manuals, training manuals, and any other relevant documents;
Manage the filing system in the unit (hard copies and e-filing system). Make photocopies and scan materials when required;
Update the office intranet, enter data and update several IT systems as needed; Provide readily available information/ reports (e.g. contact list).
Take responsibility for data integrity to facilitate availability of accurate information in corporate systems; Perform any other relevant duties as required

Job Details

Posted Date: 2019-12-19
Job Location: Amman, Jordan
Job Role: Support Services
Company Industry: Non-profit Organization

Preferred Candidate

Career Level: Mid Career
50% Discount
No prize
Next time
Almost!
Fly Tickets
Free CV!
No Prize
No luck today
Almost!
Holidays
Post Resume!
Accommodation
Only $5 - Get your chance to win a Job in Dubai!

Almost everyone can apply for the Dubai Job Lottery! There are only two requirements to qualify for a UAE or Qatar Employment: Use the Dubai Visa Lottery to find out with just a few clicks if you qualify for the Employment Visa. Any foreign expat, who is not a UAE national, requires a residency visa to live and work in Dubai. With our lottery, you will win the Residency/Employment visa that allows you to work in Dubai!

If you win the job in Dubai you need to register your details.